Learn how we collect, use, and protect your information
Last Updated: May 15, 2025
Lane Doctor ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our bowling lane maintenance management service, including our website, application, and related content (collectively, the "Service").
We value your trust and strive to be transparent about our data practices. Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
At Lane Doctor, we believe in minimizing data collection to only what's necessary to provide our service. We do not sell your personal information to third parties, and we implement strong security measures to protect your data.
We collect several types of information from and about users of our Service:
We collect personal information that you voluntarily provide to us when you:
This information may include:
When you use our Service, we collect data related to your bowling lane maintenance operations, including:
We automatically collect certain information when you access or use the Service, including:
We use cookies and similar tracking technologies to collect information about your browsing activities. Please see our Cookies section for more details.
We use the information we collect for various purposes, including to:
| Purpose | Types of Data Used | Legal Basis (for EU/UK users) |
|---|---|---|
| Account Creation and Management | Contact Information, Account Credentials | Performance of a Contract |
| Payment Processing | Contact Information, Billing Information | Performance of a Contract |
| Customer Support | Contact Information, Communications | Legitimate Interests |
| Service Improvement | Usage Data, Lane Maintenance Data | Legitimate Interests |
| Security and Fraud Prevention | Usage Data, Device Information | Legitimate Interests |
| Marketing Communications | Contact Information | Consent |
We may share your information with the following categories of recipients:
We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, including:
These service providers are authorized to use your information only as necessary to provide services to us and are contractually obligated to maintain the confidentiality and security of your information.
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:
We may share your information with third parties when you have given us your consent to do so.
We do not sell your personal information to third parties for monetary or other valuable consideration. We only share your information as described in this Privacy Policy.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your information.
You also play an important role in protecting your information. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. Please notify us immediately of any unauthorized use of your account or any other breach of security.
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal information, we consider:
In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
After you terminate your account, we will retain certain information for a designated period to:
Depending on your location, you may have certain rights regarding your personal information. These may include:
You have the right to access the personal information we hold about you and to receive information about how we use it.
You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the information.
You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another controller without hindrance.
You have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.
Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We will respond to your request within the timeframe required by applicable law.
Please note that we may need to verify your identity before responding to your request. In some cases, we may also need to keep certain information for recordkeeping purposes, to complete transactions, or to comply with our legal obligations.
Our Service is not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.
Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.
Our servers are located in the United States, and our service providers and partners operate around the world. This means that when we collect your personal information, we may process it in any of these countries.
However, we have taken appropriate safeguards to ensure that yourpersonal information remains protected in accordance with this Privacy Policy. These include implementing Standard Contractual Clauses approved by the European Commission for transfers of personal information between our companies and with our third-party service providers and partners.
If you are located in the European Economic Area (EEA) or the United Kingdom, you have the right to lodge a complaint with a data protection authority about our collection and use of your personal information.
We use cookies and similar tracking technologies to collect and use information about you and your interaction with our Service.
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and provide information to the owners of the site.
We use the following types of cookies:
Some cookies are placed by third parties on our behalf. These third parties may include analytics providers, advertising networks, and social media platforms. The third-party cookies are subject to the respective third parties' privacy policies.
Most web browsers allow you to control cookies through browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
Please note that if you choose to reject or remove cookies, this could affect the availability and functionality of our Service.
Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Our Service does not currently respond to "Do Not Track" signals.
Our Service may contain links to third-party websites, services, or applications that are not operated by us. When you click on a link to a third-party site, you will be directed to that third party's site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We strongly advise you to review the privacy policy of every site you visit. We are not responsible for the privacy practices or content of such other sites.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we will provide a more prominent notice, such as sending you an email notification.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Your continued use of the Service after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If you have any questions about this Privacy Policy or our data practices, please contact us at:
This Privacy Policy was last updated on May 15, 2025, and is effective immediately for all users. Lane Doctor reserves the right to change this Privacy Policy at any time in accordance with Section 12.